Terms of Use | Privacy | Payment Terms
Terms of Use
The SINGER®, PFAFF®, and HUSQVARNA® VIKING® B2B Web Site located at http://us.svpsewingbrands.com (the "Site") is an online information service provided by SVP Worldwide ("SVP"), subject to your compliance with the terms and conditions set forth below. PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING OR USING THE SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITE. SVP MAY MODIFY THESE TERMS OF USE AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING OF THE MODIFIED AGREEMENT ON THE SITE. YOU AGREE TO REVIEW THESE TERMS OF USE PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED TERMS OF USE.
SVP Company Information
SVP serves customers in many different countries. The SVP entity that sells products to you and that qualifies as your data controller are listed below.
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United States: SVP Sewing Brands, LLC
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Canada: SVP Canada, Inc
1. Copyright, Licenses, and Idea Submissions.
The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks is Singer Sourcing Limited, LLC, its affiliates, or other third-party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant to SVP a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to SVP by all means and in any media now known or hereafter developed. You also grant to SVP the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against SVP for any alleged or actual infringement or misappropriation of any proprietary right in your communications to SVP.
2. Digital Millennium Copyright Act ("DMCA") Notice.
If you believe any material available via the Site infringes a copyright you own or control, you may file a notification of such infringement by contacting SVP as set forth below.
SVP Worldwide
300 2nd Avenue South
Suite 300
Nashville, Tennessee 37201
Please see 17 U.S.C. §512(c)(3) for the requirements of a proper notification. You should note that if you knowingly misrepresent in your notification that the material or activity is infringing, you will be liable for any damages, including costs and attorneys' fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.
If a notice of copyright infringement has been filed against material posted by you on the Site, you may make a counter-notification through the contact info listed above, provided that such counter-notification complies with the requirements of 17 U.S.C. §512(g)(3). If SVP receives a valid counter-notification, it may reinstate the removed or disabled material in accordance with the DMCA.
In accordance with the DMCA and other applicable law, SVP has also adopted a policy of terminating, in appropriate circumstances and in our sole discretion, users who are deemed to be repeat infringers. SVP may also, in its sole discretion, limit access to the Site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
3. Use of the Site.
You understand that, except for information, products or services clearly identified as being supplied by SVP, SVP does not operate, control or endorse any information, products or services on the Internet in any way. Except for SVP-identified information, products or services, all information, products and services offered through the Site or on the Internet generally are offered by third parties that are not affiliated with SVP. You also understand that SVP cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET. SVP PROVIDES THE SITE AND RELATED INFORMATION "AS IS" AND DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE, ANY MERCHANDISE INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY, AND SVP SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY. SVP DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SERVICE WILL BE CORRECTED. YOU UNDERSTAND FURTHER THAT THE INTERNET CONTAINS UNEDITED MATERIALS SOME OF WHICH ARE SEXUALLY EXPLICIT OR MAY BE OFFENSIVE TO YOU. YOU ACCESS SUCH MATERIALS AT YOUR RISK. SVP HAS NO CONTROL OVER AND ACCEPTS NO RESPONSIBILITY WHATSOEVER FOR SUCH MATERIALS. LIMITATION OF LIABILITY: IN NO EVENT WILL SVP BE LIABLE FOR (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SERVICE, OR DOWNLOADED FROM THE SERVICE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE. EVEN IF SVP OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SERVICE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, SVP'S LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. SVP makes no representations whatsoever about any other Web site which you may access through this one or which may link to this Site. When you access a non-SVP Web site, please understand that it is independent from SVP, and that SVP has no control over the content on that Web site. In addition, a link to a SVP Web site does not mean that SVP endorses or accepts any responsibility for the content, or the use, of such Web site.
4. Prohibited Uses.
You may use the Site only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Site:
In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries). For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise. To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any "junk mail", "chain letter" or "spam" or any other similar solicitation. To impersonate or attempt to impersonate SVP, an SVP employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing). To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm SVP or users of the Site or expose them to liability. In any data matching or data mining, including the collection or use of information about other users without their consent.
Additionally, you agree not to: Use the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party's use of the Site, including their ability to engage in real time activities through the Site. Use the Site in any manner that may (i) harm, threaten, harass, abuse or intimidate any other person in any way or involve materials that depict, promote, encourage, indicate, advocate or tend to incite the commission of a crime or other unlawful activities, violence, hatred, cruelty or discrimination against any individuals or groups, for any reason, or any act of cruelty to animals; (ii) interfere with any other persons’ use and enjoyment of the Site or of the Internet generally; (iii) result in the circumvention or breach of any user authentication, password, security or control measures regarding the Site or any other internet resource or computer system; (iv) conceal or misrepresent the author or origin of any messages or communication, or that impersonate any person, or that falsely state or otherwise misrepresent an affiliation with any other person, including any SVP representative; or (v) disclose images of any person or private information about any person (such as names, telephone numbers, e-mail addresses, postal addresses, social insurance or other security number) without that person’s permission. Use any robot, spider or other automatic device, process or means to access the Site for any purpose, including monitoring or copying any of the material on the Site. Use any manual process to monitor or copy any of the material on the Site or for any other unauthorized purpose without our prior written consent. Use any device, software or routine that interferes with the proper working of the Site. Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful. Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer or database connected to the Site. Attack the Site via a denial-of-service attack or a distributed denial-of-service attack. Otherwise attempt to interfere with the proper working of the Site.
5. Termination of Use.
SVP reserves the right, in its sole discretion, to terminate or suspend your use of or access to all or part of the Site for any or no reason, including without limitation, any violation of these Terms of Use, at any time without notice.
6. Use of Personal Information.
Your use of the Site may involve the transmission to us of certain personal information. Our policies with respect to the collection, use and disclosure of such personal information are governed according to our Privacy Policy at https://www.singer.com/pages/privacy-policy, which is hereby incorporated by reference.
7. Indemnification.
You agree to indemnify, defend and hold harmless SVP, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms of Use (including negligent or wrongful conduct) by you or any other person accessing the Service.
8. Third Party Rights.
The provisions of paragraphs 3 (Use of the Site), and 7 (Indemnification) are for the benefit of SVP and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.
9. Changes to The Terms of Use and Site.
We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them unless otherwise provided for and apply to all access to and use of the Site thereafter. Your continued use of the Site following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so that you are aware of any changes.
SVP RESERVES THE RIGHT TO AMEND, TERMINATE, OR DISCONTINUE THE SITE AT ANY TIME AND IN ITS SOLE DISCRETION WITHOUT NOTICE TO YOU. YOUR CONTINUED USE OF THE SITE CONFIRMS YOUR ACCEPTANCE OF SUCH CHANGES OR MODIFICATIONS; THEREFORE, YOU SHOULD REVIEW THESE TERMS OF USE AND APPLICABLE POLICIES FREQUENTLY TO UNDERSTAND THE TERMS OF USE THAT APPLY TO THE SITE. We may update the content on this Site from time to time, but its content is not necessarily complete or up to date. You agree and understand that any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.
10. Termination.
These Terms of Use may be terminated by either party without notice at any time for any reason. The provisions of paragraphs 1 (Copyright, Licenses and Idea Submissions), 3 (Use of the Site), 7 (Indemnification), 8 (Third Party Rights) and 13 (Miscellaneous) shall survive any termination of these Terms of Use.
11. Miscellaneous.
These Terms of Use shall all be governed and construed in accordance with the laws of the United States. You agree that any legal action or proceeding between SVP and you for any purpose concerning these Terms of Use or the parties' obligations hereunder shall be brought exclusively in a federal of competent jurisdiction. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions will continue in full force and effect. Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. SVP's failure to insist upon or enforce strict performance of any provision of these Terms of Use shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Terms of Use. SVP may assign its rights and duties under these Terms of Use to any party at any time without notice to you. SVP strictly prohibits the harvesting, mining or collection of e-mail addresses or other information from or through our websites or web services. We also prohibit the harvesting, mining or collection of e-mail addresses from any ISP service for the purpose of sending spam, and will terminate any user determined to have transmitted spam that markets any of our websites or system components or that contains links to or utilizes in any way our e-commerce systems. Any rights not expressly granted herein are reserved.
If you have any questions about the Site or these Terms of Use, please contact SVP by mail at 300 2nd Avenue South, Suite 300, Nashville Tennessee 37201 or by phone at 1-800-474-6437.
Privacy Policy
Your privacy is important to SVP Worldwide so we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your personal information.
Please take a moment to familiarize yourself with our privacy practices and contact us if you have any questions.
I. Collection and Use of Personal Information
Personal information is data that can be used to identify or contact a single person. You may be asked to provide your personal information anytime you are in contact with SVP Worldwide or an affiliated company. SVP Worldwide and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to queries you may have.
Below are the types of personal information SVP Worldwide has collected from its customers in the past 12 months, when we collect this information, and how we may use it:
What personal information we collected in the past 12 months:
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Identifiers: A real name, alias, postal address, email address, Internet Protocol (IP) address, account name, or other similar identifiers.
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Personal information: A name, signature, address, telephone number, bank account number, credit card number, debit card number, or any other financial information.
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Commercial information: Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
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Internet or other similar network activity: Browsing history, search history, or information about a consumer's interaction with a website, application, or advertisement.
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Geolocation data: Physical location, generally.
We collect personal information from you when you:
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Create a mySewnet™ account;
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Purchase a product from SINGER®, HUSQVARNA® VIKING®, PFAFF®, or mySewnet™;
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Download software or an update from an SVP website to an SVP product;
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Submit a purchase order or purchase a product from http://us.svpsewingbrands.com or http://ca.svpsewingbrands.com
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Subscribe to a newsletter on one of our websites or via social media;
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Register for a class at a Viking Sewing Gallery Retail Store;
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Connect to our services;
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Register your machine’s warranty;
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Submit a rebate form;
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Contact us; and/or
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Participate in an online survey, sweepstakes, or contest.
How we use your personal information:
We may process your personal information for the purposes described in this Privacy Policy with your consent or when we have assessed it is necessary for the purposes of the legitimate interests pursued by SVP Worldwide or a third party to whom it may be necessary to disclose information. For example:
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The personal information we collect allows us to keep you posted on SVP Worldwide’s latest sales and promotions, product announcements, software updates, and upcoming events. If you don’t want to be on our contact list, you can opt out anytime by clicking “Unsubscribe” at the bottom of any communication or, in the case of receiving a SMS message, by replying “STOP”.
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We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content, and advertising.
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We may use your personal information, including date of birth, to determine appropriate services. For example, the mySewnet™ site is not intended for users under the age of 16.
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From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with SVP Worldwide, you may not opt out of receiving these communications.
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We may also use personal information for internal purposes such as auditing, data analysis, and research to improve SVP Worldwide’s products, services, and customer communications.
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If you enter into a sweepstake, contest, or similar promotion, we may use the information you provide to administer those programs.
II. Collection and Use of Non-Personal Information
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
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We may collect information such as language, zip code, area code, and referrer URL so that we can better understand customer behavior and improve our products, services, and advertising.
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We may collect information regarding customer activities on our website and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered nonpersonal information for the purposes of this Privacy Policy.
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We may collect and store details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.
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With your explicit consent, we may collect data about how you use your device and applications in order to help our app developers improve our apps.
If we do combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.
III. Cookies and Other Technologies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
These technologies help us better understand user behavior, tell us which parts of our websites people have visited, facilitate and measure the effectiveness of advertisements and web searches, administer the site, improve our product and services, and allow us to gather demographic information about our user base as a whole. SVP Worldwide may use this information in our marketing and advertising services.
Some cookies are temporary and will disappear when you close your browser; others are persistent and will stay on your computer for some time. Below is a list of the types of cookies used on our website with examples of how they are incorporated into the website:
Strictly necessary cookies are used to:
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Remember what is in your shopping cart, including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages, including via SMS; and/or
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Remember where you are in the ordering process.
Functional cookies are used to:
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Remember your log-in details;
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Make sure you are secure when logged in; and/or
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Make sure that the web site looks consistent.
Performance cookies are used to:
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Enhance the performance of the web site; and/or
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Enhance the user experience.
Targeting cookies are used to:
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Allow you to share and like; and/or
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Send information to other websites to customize their advertisements.
If you choose not to use or to disable cookies during your visit, you should be aware that certain functions and pages will not work as expected.
Most web browsers allow some control of most cookies through the browser settings. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout. To find out more about cookies, including how to delete them, visit www.allaboutcookies.org.
IV. Disclosure to Third Parties
At times SVP Worldwide may make certain personal information available to strategic partners that work with SVP Worldwide to provide products and services, or that help SVP Worldwide market to customers. Personal information will only be shared by SVP Worldwide to provide or improve our products, services, and advertising; it will not be sold to or shared with third parties for their marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Types of third-party processors with whom we may share elements of your personal information include:
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Payment processors engaged by us to securely store or handle payment information, such as credit or debit card details, or to extend credit required for facilitating product purchases;
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Providers of email management and distribution tools – for example, if you sign up to receive newsletters or other marketing messages, we will manage the delivery of these to you using a third-party email distribution tool;
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Providers of security and fraud prevention services – for example, we use these providers to identify automated software agents that might disrupt our services or to prevent misuse of our sites;
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Providers of data aggregation and analytics software services that enable us to effectively monitor and optimize the delivery of our services;
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Providers of order fulfillment services that enable us to deliver products to you;
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Providers of customer service representatives to assist you with ordering products; and
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Providers of social sharing services to enable you to share and show your interest in content on our websites.
V. Protection of Personal Information
SVP Worldwide takes the security of your personal information very seriously. When SVP Worldwide stores your personal data, we use computer systems with limited access housed in facilities using physical security measures.
VI. Automated Decision-Making
SVP Worldwide does not make any decisions involving the use of algorithms or profiling that significantly affect you.
VII. Integrity and Retention of Personal Information
SVP Worldwide makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy. When assessing these periods, we carefully examine our need to collect personal information at all. If we establish a relevant need, we only retain personal information for the shortest possible period to realize the purpose of collection, unless the law requires a longer retention period.
VIII. Access to Personal Information
You (or your authorized agent) have the right to request access (including a copy) to your personal information for any purpose (including to request that we correct the data if it is inaccurate or delete the data if SVP Worldwide is not required to retain it by law or for legitimate business purposes). We may decline to process requests that jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. To make a request, please use one of the following contact methods:
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Phone: 1-800-474-6437
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Email: privacy@svpworldwide.com
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Mail: SVP Worldwide, 300 2nd Avenue South, Suite 300, Nashville, Tennessee 37201
IX. Data Access Requests
SVP Worldwide would like to make sure you are fully aware of all your data protection rights, which include the following:
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The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
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The right to rectification: You have the right to request that SVP Worldwide correct any information you believe is inaccurate. You also have the right to request that SVP Worldwide completes information you believe is incomplete.
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The right to erasure: You have the right to request that SVP Worldwide erase your personal data, under certain conditions.
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The right to restrict processing: You have the right to request that SVP Worldwide restrict the processing of your personal data, under certain conditions.
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The right to object to processing: You have the right to object to SVP Worldwide's processing of your personal data, under certain conditions.
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The right to data portability: You have the right to request that SVP Worldwide transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have 30 days to respond to you if you are an EU resident and 45 days to respond to all other requests. If you would like to exercise any of these rights, please contact us at:
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Phone: 1-800-474-6437
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Email: privacy@svpworldwide.com
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Mail: SVP Worldwide, 300 2nd Avenue South, Suite 300, Nashville, Tennessee 37201.
If we refuse your request and you wish to file an appeal, you may do so by emailing privacy@svpworldwide.com within 30 days and the request will be sent to the SVP Worldwide Chief Information Officer for review. A response will be provided within 45 days. If the appeal is denied and you are a resident of Virginia or Connecticut, you have the right to contact your local attorney general to submit a complaint.
X. Legal Basis for Processing Personal Data
We may process your personal information under the following conditions:
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Consent: You have given your consent for processing your personal information for one or more specific purposes.
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Performance of a contract: Provision of personal information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
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Legal obligations: Processing personal information is necessary for compliance with a legal obligation to which SVP Worldwide is subject.
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Legitimate interests: Processing personal information is necessary for the purposes of the legitimate interests pursued by SVP Worldwide.
XI. Transferring data internationally
We share your personal information within SVP Worldwide. This involves transferring your personal information to our offices, branches, and associated companies around the world.
SVP Worldwide takes all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy and that no transfer of your personal information to an organization or a country takes place unless there are adequate controls in place.
Whenever we transfer your personal information within SVP Worldwide, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
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We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
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Where we use certain service providers, we may use specific contracts approved for use in the EU (or the applicable country) which give personal data the same protection it has in the EU (or the applicable country).
XII. Our Company-wide Commitment to Your Privacy
To make sure your personal information is secure, we communicate our privacy and security guidelines to SVP Worldwide employees and strictly enforce privacy safeguards within the company.
XIII. Privacy Questions
If you have any questions or concerns about SVP Worldwide’s Privacy Policy or data processing, or if you would like to make a complaint about a possible breach of local privacy laws, please contact us.
When a privacy question is received, we have a dedicated team that triages the contacts and seeks to address the specific concern or query that you are seeking to raise. If your issue is substantive in nature, we may seek more information from you. All such substantive contacts receive a response. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues that may be applicable to your circumstances.
SVP Worldwide may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.
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